Effective Date: May 10, 2025
At The Physiq Lab, your privacy is paramount. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://thephysiqlab.com/.
1. Information We Collect
We collect information to provide better services and fulfill orders. This includes:
- Personal Data: Name, email address, phone number, and shipping/billing address.
- Payment Information: Processed securely via third-party payment gateways (we do not store full credit card details).
- Device Information: IP address, browser type, operating system.
- Usage Data: Pages viewed, time spent, referral source, and other analytics data.
2. How We Use Your Information
Your data helps us:
- Fulfill your orders and process payments
- Send order confirmations, shipping updates, and newsletters
- Improve our website, products, and customer experience
- Detect and prevent fraudulent activities
- Comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies to enhance user experience, remember preferences, and collect analytics. You can manage cookie settings through your browser.
4. Sharing Your Information
We do not sell your data. However, we may share data with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping providers (e.g., DHL, FedEx)
- Email marketing services (e.g., Mailchimp)
- Analytics platforms (e.g., Google Analytics)
All partners are bound by strict confidentiality and data protection agreements.
5. Data Security
We employ industry-standard encryption, secure servers, and regular security audits to protect your data.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing
- Lodge complaints with your data protection authority
Email support@thephysiqlab.com for any such requests.
7. Children’s Privacy
We do not knowingly collect data from children under 13. If we learn that we have collected such data, we will delete it promptly.
8. Changes to This Policy
We may update this policy periodically. The latest version will always be posted on our website.
For privacy concerns, contact us at support@thephysiqlab.com.